Welcome to HippoSmart! The mission of HippoSmart is to let motorcycle enthusiasts enjoy riding with confidence, and to provide the safest protection for customers who love motorcycle riding. We take our order fulfillment services including shipping and delivery very seriously, to ensure provide an excellent shopping service experience for you. More detail delivery policy as below.
Delivery Fee
Free shipping for all orders.
Delivery Area
We support most shipments worldwide, except for some remote areas.
Delivery methods
We offer DHL, FedEx, USPS, 4px Express and Yun Express, POST of some country and other logistics services to ship your product
Delivery Times
We will ship within 3 business days.
All shipping time from order sending out to receipt is expected to be 10 - 20 days.
Remote areas would be aquired the additional logistics costs, while the shipping time limit will be longer and there is also a risk that the goods may be lost. Remote areas customer orders, We will negotiate delivery matters with you, such as the delivery company, delivery time, etc. The total delivery time may exceed 20 days. After obtaining your permission, we will arrange sending out and delivery. If you think the time is longer than you expected, you can cancel the order and we will refund you.
Backorders
If your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock and the remaining items will be held on from your order. We will ship the others once the inventory is available again. We would inform your order status by email.
If you have special delivery time requirements for your order, such as a shipping delay, or specified shipping time, please let us know in time.
About Taxes and Duties
You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. Chnstore can not give you advice or information about tax rates and customs charges in your country.
If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
Contact Us
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.